VASANTA KUMAR TARRA; ARUN KUMAR MITTAPELLY. Voice AI in Salesforce CRM: The impact of speech recognition and NLP in customer interaction within Salesforce’s Voice Cloud. Newark Journal of Human-Centric AI and Robotics Interaction, Newark, USA, v. 3, p. 264–282, 2023. Disponível em: https://njhcair.org/index.php/publication/article/view/25.. Acesso em: 13 mar. 2026.